Frequently Asked Questions

How is an extended stay hotel different from a regular hotel?
While guests typically stay only a few days in a regular hotel, most guests at an extended stay hotel stay for a week, a month, or even longer. It's a safe and affordable home away from home for those traveling or in need of a temporary residency. Our rates are comparable to renting an apartment for a short period of time.

What are your front desk hours?
Our front desk is open from 9:00 AM to 10:00 PM (local time in O'Fallon, Illinois). We are open 7 days a week.

What time is check-in/check-out?
Guests may check-in starting at 3:00 PM (local time in O'Fallon, Illinois) on the scheduled date of your arrival. Check-out is no later than 11:00 AM on your departure date. While we prefer guests to arrive during regular front desk hours, after-hours check-in is available for guests who need it. Please notify us of your expected time of arrival.

If you need an early check-in or late check-out, you MUST make arrangements in advance. If you'd like to extend your stay, please make a reservation request as soon as possible. Room availability is not guaranteed until your reservation is officially made.

What items are needed at check-in?
At least one registered guest over the age of 18 must present a photo ID and full payment for the reserved stay. You will also need to register your car, notify us of all guests in your party, and declare any service animals that you bring with you. Any third-party credit card authorization forms must be submitted to the hotel's general manager prior to check-in.

What are the accepted forms of payment?
All major credit or debit cards are accepted. Cards must be in the name of a registered guest. Any third-party credit card authorization forms must be submitted to the hotel's general manager prior to check-in. Although we do accept cash payment, an additional deposit or valid credit card number may be required during check-in. We may accept business checks with prior authorization. We do not accept personal checks.

Are pets allowed?
Service animals are welcome at no additional charge, but you must notify the front desk during check-in. We do allow non-aggressive dog breeds. There is a $50 non-refundable fee for up to 2 dogs in a room. There is also a cost of $5 per day, per room. If you are caught with a dog which you failed to register, you will be fined an additional $50 or asked to leave the building. Please contact us with specific questions about your service animal.

Do you have laundry facilities?
Of course! Our clean, well-lit laundry facilities are available 24/7 for your convenience. Please notify us if you have any problems with our coin-operated washing machines or dryers.

Do you clean my room every day?
While we do deep clean our extended stay rooms between every guest, we only offer regular bi-weekly cleaning services for long-term guests. During check-in, we will notify you about the time of your scheduled cleanings. If you need more frequent cleaning support, please notify us and we can inform you about our pricing.

What is included in the kitchenettes?
Each extended stay room has an in-room kitchenette with a full-sized refrigerator and freezer, a microwave oven, a two-burner cooktop, and a large sink. You will need to bring your own kitchen items for preparing, cooking, and serving food.

Do you offer free Wi-Fi?
Our hotel offers high-speed wireless internet. If you have specific questions about bandwidth, please contact us.

Do you sell toiletries, food, or beverages on-site?
Unfortunately, we do not have these items for sale on-site.

What if I need to modify or cancel my reservation?
In order to avoid being charged for one night of your stay, please cancel or modify your reservation before 4:00 PM the day prior to your scheduled arrival.

PLEASE NOTE - Reservations made through external portals (Expedia, Booking.com, etc.) may be subject to additional terms and conditions that must be honored.

What if I need to extend my stay?
We welcome you to extend your stay by placing an additional reservation. You must do this as soon as you know you need more nights to prevent losing your room. If we do not receive your reservation prior to check-out, your room may be assigned to a new guest with a confirmed reservation. If you do not formally extend your stay prior to check-out, you must leave your room by 11:00 AM on your scheduled check-out date.